Threat
Response.
MDR-style detection from people who've actually run the IR. Tier-1 isn't an intern with a checklist, it's a senior analyst who knows what to do when alerts fire.
Plain English
What is
Threat Response?
Threat response is the 24/7 capability to detect, triage, contain, and remediate cyber threats across your endpoints, identities, networks, and cloud workloads. Done well, it's the difference between catching an attacker in minute one of a recon attempt versus reading about your data on a leak site three months later.
What's Included
What's
In Scope
24/7 Monitoring
Always-on detection across endpoints, identity, network, cloud, and SaaS. Routed to a real human, not a queue.
Tier-1 By Seniors
Every alert is triaged by an analyst with 5+ years of IR experience. No tier-1 outsourcing, no escalation games.
Containment SLA
30-minute SLA on high-severity events. We don't just notify you. We contain when authorized.
Threat Hunting
Monthly proactive hunts using fresh IOCs and TTPs. We look for what your alerts didn't catch.
SIEM Tuning
Continuous tuning so you stop drowning in false positives. We measure signal-to-noise and improve it monthly.
Quarterly Tabletops
Executive and technical tabletops on realistic scenarios. Your IR plan stays sharp before it's stress-tested.
How We Engage
Our
Approach
-
Detect
Telemetry from endpoints, identity, network, and cloud streamed into a single pane. Detections tuned to your environment, not generic rules.
-
Triage
Senior analyst evaluates within minutes. Correlates against threat intel, asset criticality, and prior context.
-
Contain
Where authorized, we contain, isolate endpoints, disable accounts, block IPs. Where not, we escalate with everything you need to decide fast.
-
Remediate
Root cause, eradication, hardening recommendation, and post-event report. Every event becomes a learning, not a fire drill.
Vendor-Neutral
Stack We Run
Who This Is For
You'll Recognize
Yourself Here
Companies without a SOC
You don't have 24/7 staff to monitor security and you shouldn't try to hire it. Outsource the eyes, keep the brain.
Companies with a stretched SOC
Your internal team is great, but they need to sleep. We cover nights, weekends, and surge events.
Post-incident operators
You just survived an incident. You're not going through that again uncovered.
Compliance-driven
PCI, HIPAA, SOC 2, ISO 27001. You need documented 24/7 monitoring to pass audit.
Cyber-insurance requirements
Your policy now requires continuous monitoring. We meet the underwriter's bar.
M&A integration period
You need eyes on the newly acquired environment until you fully integrate it.
Partner of Choice
Why Tech Critic for MDR
Senior practitioners, not pass-throughs
Every engagement is led by a senior IR responder or security architect with 15+ years of enterprise experience. No junior consultants learning on your nickel.
Vendor-neutral by design
We recommend what's right for your stack and your risk profile, never what pays the highest partner margin. We carry no quotas from CrowdStrike, Palo Alto, or anyone else.
Battle-tested playbooks
Our IR runbooks come from real incidents at financial, healthcare, and manufacturing clients. We don't workshop frameworks. We run them.
24/7 retainer option
Add Tech Critic to your speed-dial. Sub-4-hour response, named senior responders, and pre-negotiated SOWs so contracting doesn't slow down containment.
You've Got Q's
We've Got A's
Don't see your question? Just ask.
Is this MDR? Or something different?
Functionally it's MDR with a heavier weighting toward containment authority and direct senior-analyst access. We're closer to a virtual SOC team than to a software-led MDR vendor.
What's your response SLA?
Critical-severity: 30 minutes to containment action. High-severity: 1 hour. Medium: 4 hours. Low: next business day. SLAs are written into the agreement, with reporting against them.
Will you use our existing EDR / SIEM?
Yes. We work with what you have: CrowdStrike, SentinelOne, Defender, Sentinel, Splunk, and others. If your tooling is genuinely a poor fit, we'll say so and recommend alternatives.
How do you handle false positives?
We tune continuously. Each false positive becomes a tuning ticket. Our target is fewer than 5 false-positive escalations per month for a typical mid-sized environment.
Always-On Coverage.
Talk through coverage options, SLAs, and pricing with a senior analyst.