Ransomware
Remediation
When ransomware hits, every hour costs revenue, customers, and credibility. We start the clock running for you, senior responders on the call within 1 to 4 hours.
Plain English
What is
Ransomware Remediation?
Ransomware remediation is the structured process of containing an active ransomware incident, eliminating the threat actor, recovering systems from clean sources, and restoring normal business operations, while preserving forensic evidence for insurance, law enforcement, and post-incident learning. It's incident response, business continuity, and rebuild planning happening in parallel under pressure.
What's Included
What's
In Scope
Immediate Triage
Scoping call within an hour. Isolate affected systems, freeze the attack progression, and stand up a war-room cadence.
Forensic Preservation
Memory captures, disk images, and log preservation, done before recovery so insurance, regulators, and counsel have what they need.
Threat Eradication
Identify persistence mechanisms, lateral movement, and command-and-control. Eradicate the actor before bringing systems back online.
Clean-Room Recovery
Build clean infrastructure in parallel. Restore from validated backups or alternative sources. Re-validate identity and access boundaries.
Business Resumption
Prioritized restoration based on revenue impact and dependency mapping. We sequence by business value, not by what's easiest to fix.
Post-Incident Report
Executive-grade timeline, root cause, lessons learned, and prioritized hardening roadmap. Suitable for board, insurance, and regulators.
How We Engage
Our
Approach
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Triage
First hour: scope, isolate, preserve evidence, brief execs. We don't break anything we can't put back, forensic integrity comes first.
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Contain
Stop the bleeding: cut off C2, kill persistence, sever lateral pathways. Parallel: build clean recovery infrastructure on isolated networks.
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Eradicate
Identify and remove every backdoor, scheduled task, and dormant payload. Validated through threat hunting and re-scanning.
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Recover
Phased restoration prioritized by revenue impact. New credentials, fresh keys, hardened baselines. Operations resume on infrastructure that's actually clean.
Vendor-Neutral
Tools We Run Hot
Vendor-neutral, but battle-tested across the stack. We bring our own tooling where it adds speed, and we extend yours where it works.
Who This Is For
You'll Recognize
Yourself Here
CIOs / CISOs in crisis
You woke up to encrypted servers. You need a calm senior voice on the call and a clear plan in 60 minutes.
MSPs out of their depth
You're a managed service provider whose client just got hit. We'll plug in as your incident specialist without taking your account.
Insurance panel referrals
Your cyber-insurance carrier needs an approved IR firm. We're on multiple panels and used to insurance-driven workflows.
Boards who learned the hard way
Post-incident, you need to know it's actually fixed, and won't happen again. We do the cleanup and the prevention roadmap.
Companies between MSPs
You parted ways with your old security provider and a threat actor noticed the gap. We bridge the recovery and the transition.
M&A buyers mid-deal
You discovered an incident at the target. We handle the active response while diligence continues.
Partner of Choice
Why Tech Critic for IR
Senior practitioners, not pass-throughs
Every engagement is led by a senior IR responder or security architect with 15+ years of enterprise experience. No junior consultants learning on your nickel.
Vendor-neutral by design
We recommend what's right for your stack and your risk profile, never what pays the highest partner margin. We carry no quotas from CrowdStrike, Palo Alto, or anyone else.
Battle-tested playbooks
Our IR runbooks come from real incidents at financial, healthcare, and manufacturing clients. We don't workshop frameworks. We run them.
24/7 retainer option
Add Tech Critic to your speed-dial. Sub-4-hour response, named senior responders, and pre-negotiated SOWs so contracting doesn't slow down containment.
You've Got Q's
We've Got A's
Don't see your question? Just ask.
How fast can you actually engage?
Retainer clients: senior responder on the call within 1 to 4 hours, 24/7/365. Cold-call engagements (no prior relationship): typically under 8 hours, with a triage call within the first 60 minutes.
Do you pay or negotiate the ransom?
We don't directly negotiate or pay ransom, that's a specialized, regulated activity. We coordinate with approved ransom-negotiation firms, your insurance carrier, and law enforcement, and we provide the forensic evidence and technical context they need.
Will you work with our cyber-insurance carrier?
Yes. We're familiar with the major carriers' IR processes, evidence requirements, approved-vendor lists, billing structures, and reporting cadences. Most carriers approve us on a per-incident basis if we're not already on panel.
How long does recovery take?
Highly variable: a contained, well-backed-up environment can be back to operational state in 24 to 72 hours. Larger, more compromised environments take 1 to 3 weeks. The bigger driver is usually the quality of your backups, not the size of your environment.
Do you help prevent the next one?
Always. Every engagement ends with a hardening roadmap, prioritized, costed, and sequenced. Many clients move us onto a quarterly retainer afterwards for ongoing threat response and tabletop exercises.
Active Incident? Call Now.
If you're in the middle of an event, the phone is faster than the form. Senior responder on the line within an hour.